Location: Irvine, CA (Onsite)

Pay: $22/hr

Schedule: Monday-Friday | 8:00am-5:00pm

Start Date: 1-2 weeks

Interview Method: Zoom

Type: Full-time | Temp-to-Hire

About the Role

We are seeking a Customer Account Representative to support nationwide service operations. This role involves coordinating service requests, managing work orders, reviewing documentation, and ensuring customers receive timely and accurate communication.

Why You'll Love This Role

Great entry point for long-term career growth

Work with a friendly, supportive team

Clear training and onboarding

A chance to make a real impact every day

Temp-to-hire pathway = long-term stability

Key Responsibilities

• Maintain professional relationships with customers and service affiliates
• Provide updates and resolve inquiries via phone and email
• Serve as liaison between customers and vendors
• Manage dispatch and prioritize service calls
• Request and submit repair proposals
• Follow up on inspections for reports and invoices
• Review work orders and daily assignments
• Verify documentation accuracy, including NTE amounts
• Complete pricing and mark-ups before submission to Accounts Receivable

Qualifications

• Strong customer service and communication skills
• Ability to handle multiple priorities in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Proficient in Microsoft Excel and Outlook
• Experience with work order systems (Microsoft Dynamics GP a plus)
• Associate's degree OR 1+ year in customer service or related work
• Ability to interpret business processes and basic technical documents
• Ability to sit, type, communicate professionally, and occasionally lift up to 25 lbs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.